2021 Insights on Recovery

2021 Insights on Recovery

Operational Excellence is Critical as Consumer Spending Shifts

Our data shows that the COVID crisis fueled unusual economic situations for both Affluent high spenders and Non-Affluent moderate spenders. Government-imposed restrictions on physical movement, high unemployment coupled with cash-rich stimulus programs, followed by a vacillating recovery, are causing sustained and unprecedented shifts in behavior. These shifts mean that credit and payment-focused companies must proactively reevaluate and adjust their risk, authorization, and product strategies to remain healthy.

Find out what is changing and how those changes could impact your business.

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Operational Excellence is Critical as Consumer Spending Shifts

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